Privacy Policy

Last Updated: 15 January 2025

At yeltrinoxavo, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial statement analysis services. We're committed to transparency about our practices and your rights under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

1 Information We Collect

We collect different types of information depending on how you interact with our services. Some of this we get directly from you, and some comes from your use of our platform.

Personal Information You Provide

  • Name, email address, and phone number when you create an account
  • Business details including company name and ABN
  • Financial documents and statements you upload for analysis
  • Payment information processed through secure third-party providers
  • Communications you send us through contact forms or email

Automatically Collected Information

When you visit our website, we automatically collect certain technical data:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring websites and search terms used
  • Cookies and similar tracking technologies

2 How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our services.

Purpose Details
Service Delivery Processing your financial statements, generating analysis reports, and providing technical support
Account Management Creating and maintaining your account, verifying identity, and managing subscriptions
Communication Sending service updates, responding to inquiries, and providing customer support
Improvement Analyzing usage patterns to enhance our platform and develop new features
Legal Compliance Meeting regulatory requirements and protecting against fraud

Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe at any time through the link in every email.

3 Data Storage and Security

Your financial information is sensitive, and we treat it that way. We use industry-standard security measures to keep your data safe.

Our Security Measures:

  • 256-bit SSL encryption for all data transmitted between your browser and our servers
  • Encrypted storage of sensitive financial documents and personal information
  • Regular security audits and vulnerability assessments
  • Access controls limiting staff access to your data on a need-to-know basis
  • Secure backup systems with geographic redundancy
  • Multi-factor authentication options for account access

Data Location: Your information is stored on secure servers located in Australia. We use Amazon Web Services (AWS) Sydney region, which complies with Australian data protection standards.

While we do everything we can to protect your information, no system is completely secure. If we ever experience a data breach that affects your personal information, we'll notify you and the relevant authorities as required by Australian law.

4 Information Sharing and Disclosure

We don't sell your personal information. Period. We only share your data in specific circumstances:

Service Providers

We work with trusted third-party companies that help us run our business. These include:

  • Payment processors for handling transactions
  • Cloud hosting providers for data storage
  • Email service providers for communications
  • Analytics tools for understanding site usage

These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as court orders or subpoenas. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If yeltrinoxavo is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before any such transfer and explain your choices.

5 Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:

Access Your Information

You can request a copy of the personal information we hold about you. Log into your account to view most of your data, or contact us for a comprehensive report. We'll respond within 30 days.

Correct Your Information

Found something that's not right? You can update most of your information directly through your account settings. For other corrections, just email us with the details.

Delete Your Data

You can request deletion of your account and associated data at any time. We'll remove your information within 30 days, though we may need to retain certain records for legal or regulatory reasons.

Object to Processing

You can object to certain uses of your information, such as marketing communications or data analysis for service improvements. We'll honor your preferences while maintaining essential service functionality.

Data Portability

Want to take your data elsewhere? We'll provide your information in a commonly used, machine-readable format upon request.

To exercise any of these rights: Email us at contact@yeltrinoxavo.com with your request and account details. We may need to verify your identity before processing certain requests.

6 Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to make our site work properly and understand how people use it.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the site to function. These enable basic features like page navigation and access to secure areas.
  • Performance Cookies: Help us understand how visitors interact with our site by collecting anonymous usage data.
  • Functionality Cookies: Remember your preferences and choices to provide a more personalized experience.
  • Analytics Cookies: Help us improve our site by tracking which pages are most popular and how long people spend on them.

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect your ability to use some features of our site.

7 Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

  • Active Accounts: Information is retained for the duration of your account plus seven years after closure, as required by Australian financial record-keeping regulations.
  • Financial Documents: Uploaded statements and analysis reports are kept for seven years in accordance with tax and business record requirements.
  • Communication Records: Customer service interactions are retained for three years to help resolve potential disputes.
  • Marketing Data: If you opt out of marketing, we keep a record of your preference indefinitely to ensure we don't contact you.
  • Technical Logs: Server logs and analytics data are typically retained for 12 months, then anonymized or deleted.

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

8 Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't use our services or provide any personal information.

If we become aware that we've collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we may have inadvertently collected information from a minor should contact us immediately.

9 Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after changes take effect means you accept the updated policy.

10 Australian Privacy Principles Compliance

As an Australian business, we comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. This includes:

  • Being open and transparent about how we manage personal information
  • Giving you the option to interact with us anonymously where practicable
  • Collecting only information that's necessary for our functions
  • Handling your information securely and destroying it appropriately
  • Providing you with access to your information and correcting it when needed
  • Using and disclosing information only for the purposes we collected it

If you have concerns about how we handle your personal information, you can lodge a complaint with us using the contact details below. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email: contact@yeltrinoxavo.com

Phone: +61 451 158 944

Address: Campbell Primary School, Chauvel St, Campbell ACT 2612, Australia

We aim to respond to all privacy inquiries within 5 business days.